Terms and conditions

TERMS AND CONDITIONS

LICOR INDEPENDIENTE informs you of the terms and conditions that govern our free-to-use digital platforms: website www.veinte.co and our customer service line, so that you are aware of the rights and obligations that bind us.

We also inform you that , THE USE OF THIS SITE AND OUR CUSTOMER SERVICE LINE IS ONLY PERMITTED IF YOU ARE OF LEGAL AGE.

If you do not comply with this condition, you may be violating current legislation and must leave the site immediately. If you are a parent or caregiver, please note that you can restrict access to digital platforms using content filtering and control software or directly through your computer settings by following the operating system's instructions.

The terms of use contained in these “Terms and Conditions”, the Privacy Notices and Cookie Policies, as well as any other additional document, stipulate the only agreements between Users, Consumers and us.

No other statement, assertion, promise, or document that is submitted will be taken into account.

If you do not accept these terms and conditions, you must immediately leave the B2C digital platforms. Furthermore, to provide a tool based on legal concepts and provisions that facilitates understanding the terms and conditions of the B2C digital platforms, the following is made available to Users and Consumers:

1. OBJECT AND GENERALITIES

This section outlines the guidelines that govern the use of the website www.veinte.co. Through its B2C digital platforms, LICOR INDEPENDIENTE SAS provides information about its products and offers the possibility of purchasing them. Additionally, through these digital platforms, LICOR INDEPENDIENTE also informs Users and Consumers about its other available sales and communication channels (telephone and WhatsApp), through which they can also place orders.

These channels are subject to the same terms and conditions contained in this document. Due to the content and purpose of the B2C digital platforms, individuals wishing to use their services must be registered as a "Customer" or "Consumer," which is achieved by completing the registration form to make a purchase and following the steps provided by LICOR INDEPENDIENTE. To create a customer account, the user must expressly declare that they are of legal drinking age and capable of entering into the types of transactions permitted through the B2C digital platforms. All personal information provided by the user must be truthful.

The User is solely responsible for maintaining the security and confidentiality of their username and password, applying appropriate protective measures. Should they become aware of any unauthorized or improper use of their username and password by third parties, they must immediately notify LICOR INDEPENDIENTE SAS at the email address licorindependiente@gmail.com. Any other requirements related to their account should also be communicated to us via this email address. The B2C digital platforms will also be accessible to individuals or legal entities who do not register or initiate a purchase (hereinafter “Visitors”), who will also be subject to the terms and conditions to the extent applicable. LICOR INDEPENDIENTE SAS wishes to inform Users, Visitors, and Consumers that the territory in which it accepts and distributes orders is limited to the cities where LICOR INDEPENDIENTE SAS has a presence and authorization, which will be communicated at the time of purchase.

2. PRODUCT INFORMATION. The product descriptions displayed on the B2C digital platforms are based on information provided by LICOR INDEPENDIENTE. However, the information provided about each product, as well as the related audiovisual material and the trade names, trademarks, or distinctive signs of any kind contained on the LICOR INDEPENDIENTE SAS B2C digital platforms, are provided for informational purposes only and are the exclusive property of LICOR INDEPENDIENTE SAS.

3. PRODUCT AVAILABILITY; LICOR INDEPENDIENTE informs the Consumer that the number of units available will be kept up-to-date according to inventory availability. LICOR INDEPENDIENTE will make every effort to fulfill all customer orders. However, occasionally, due to circumstances beyond LICOR INDEPENDIENTE's control, product availability may be unavailable. In such cases, the Customer will be notified by email or through our customer service line. Partial order cancellation due to lack of availability does not entitle the customer to a full cancellation. If, as a result of this cancellation, the customer wishes to return the delivered product, they may request a partial refund. Returns and partial cancellations will result in partial refunds.

4. PRICES All product prices indicated through B2C digital platforms, by telephone, or via WhatsApp include VAT and any other applicable taxes or costs, which will be reflected in the invoice. Prices displayed on B2C digital platforms are unique and exclusive to this medium, as are those communicated through sales channels via telephone or WhatsApp. They do not apply to establishments other than LICOR INDEPENDIENTE that sell our products.

5. PAYMENT

5.1 Purchases via B2C digital platforms www.veinte.co: The Consumer agrees to pay at the time of placing the order. The receipt or proof of purchase corresponding to the order will be available and sent via email. The consumer must pay the amount corresponding to their order by credit card from the networks accepted by the payment platform with which LICOR INDEPENDIENTE and SHOPIFY have an agreement, or via PSE for debit cards. Card payments are processed through the payment platform with which LICOR INDEPENDIENTE has an agreement, following the security protocols established by the platform and LICOR INDEPENDIENTE, which the customer must fully comply with. The Consumer must notify LICOR INDEPENDIENTE of any unauthorized charges on the card used for purchases, by email to licorindependiente@gmail.com, as soon as possible so that LICOR INDEPENDIENTE can take the appropriate action. For purchases made through B2C digital platforms, it will not be possible to reverse the electronic invoicing of individuals or legal entities, even if a change is requested.

5.2 Purchase via telephone or WhatsApp: Upon receiving the Customer's or Consumer's order through these channels, LICOR INDEPENDIENTE will verify product availability according to the inventory and delivery address provided by the Customer. Once availability is confirmed, LICOR INDEPENDIENTE will inform the customer of the payment options: payment link, PSE for debit card, link to the payment platform with which LICOR INDEPENDIENTE has an agreement for credit card, or direct bank transfer. For electronic payment methods, payment confirmation must be obtained immediately. Once LICOR INDEPENDIENTE receives payment confirmation and the Customer provides proof of payment, LICOR INDEPENDIENTE will inform the customer of the order confirmation and proceed to ship it. For all the aforementioned sales channels, LICOR INDEPENDIENTE uses various methods to verify the buyer's legal age.

6. PAYMENT SECURITY. LICOR INDEPENDIENTE employs the highest commercially available security measures in the industry. Furthermore, the payment process operates on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that information is transmitted encrypted using 128-bit algorithms, ensuring that it is only intelligible to the Customer's computer and the Website's server. In this way, the use of the SSL protocol guarantees: That the Customer or Consumer is communicating their data to the LICOR INDEPENDIENTE server and not to any other party attempting to impersonate it. That the data transmitted between the Customer or Consumer and the LICOR INDEPENDIENTE server is encrypted, preventing its possible reading or manipulation by third parties.

7. ORDER PROCESSING Once the order is placed, meaning upon acceptance of these terms and conditions, the personal data processing policy, and confirmation of the purchase and payment process, LICOR INDEPENDIENTE will send an email to the Customer confirming the purchase details, which are subject to inventory validation during the order fulfillment process. If the purchase is made by phone or WhatsApp, the purchase details confirmation will be sent via email or through customer service contact channels. The purchase details confirmation will be sent to the email address provided.

8. TIME LIMITS, DELIVERY PLACE AND LOSSES.

1. INDEPENDENT LIQUOR is committed to delivering the product in perfect condition to the address indicated by the Customer on the order form, to an adult present at that address, or to the concierge if it is a residential unit, building, or similar, provided the Customer authorizes this. However, INDEPENDENT LIQUOR is not obligated to guarantee that the recipient is specifically the Customer. In any case, the address must be within the Territory. To optimize delivery, the Consumer must provide an address where the order can be delivered during normal business hours and clearly identify the person who will receive the order. INDEPENDENT LIQUOR will not be responsible for errors or delays in delivery when the Customer has incorrectly entered the delivery address on the purchase form, in the WhatsApp conversation, or by telephone, and therefore the address cannot be found or does not correspond to the Customer's actual address. LICOR INDEPENDIENTE will ship orders through delivery services that operate via mobile apps or otherwise. Once the product is delivered to the customer or an authorized recipient at the indicated address, LICOR INDEPENDIENTE will not be responsible for any damage to the product or for orders that are subsequently found to be incomplete. LICOR INDEPENDIENTE will inform customers at the time of purchase of the shipping cost, which will vary depending on the location, delivery method, and delivery time.

2. DELIVERY TIME: LICOR INDEPENDIENTE will ship orders through a last-mile logistics company. This delivery time is an estimate and may vary due to logistical reasons or force majeure. In case of delivery delays, LICOR INDEPENDIENTE will inform its customers via WhatsApp if the purchase was made through the Website, or by phone or WhatsApp if the purchase was made through these channels. Delivery is considered complete from the moment LICOR INDEPENDIENTE makes the product available to the Customer, as evidenced by the tracking system used by the shipping company. Delays will not be considered to have occurred if the order was shipped to the Customer via the shipping company within the agreed timeframe but could not be delivered due to reasons attributable to the Customer. Once the order leaves our stores, the customer will be notified if the purchase was made through the Website, by phone, or via WhatsApp, confirming that their order has been accepted and is being shipped. For security reasons, LICOR INDEPENDIENTE will not send any orders to P.O. boxes, military bases, police stations, and will not accept any orders when it is not possible to identify the recipient of the order and their address.

3. DELIVERY INFORMATION, UNDELIVERIES, AND LOSS: LICOR INDEPENDIENTE is not responsible for delivering products to incorrect addresses, provided that the address is the one the customer provided on the purchase form. In this case, LICOR INDEPENDIENTE may contact the customer via phone, WhatsApp, or email to verify the address. Due to logistical limitations, we make two delivery attempts. If, upon visiting the address, no one is available to receive the order or if effective contact cannot be established, the order will be returned to LICOR INDEPENDIENTE. We will then contact the buyer to arrange an additional delivery, the cost of which will be agreed upon by both parties and borne by the customer.

4. DELIVERY DILIGENCE The Consumer or the person authorized to receive the order must check the good condition of the package in the presence of the carrier who, on behalf of LICOR INDEPENDIENTE, delivers the purchased product, noting any anomalies detected in the packaging on the delivery receipt. If, after inspecting the product, the Consumer or their authorized person detects any issues such as dents, breakage, signs of tampering, or any damage caused to the product during shipping, the Customer agrees to notify LICOR INDEPENDIENTE through any of the means provided on the B2C digital platforms, and/or by telephone or WhatsApp, as soon as possible, and no later than 24 hours after delivery. After this time, no claims for such issues will be accepted; only products with quality defects will be addressed.

9. REQUESTS, COMPLAINTS, CLAIMS, OR SUGGESTIONS. To guarantee consumer rights, LICOR INDEPENDIENTE provides the email address licorindependiente@gmail.com for submitting requests, complaints, claims, and suggestions (PQRS). These requests will be received through this email address, and LICOR INDEPENDIENTE commits to responding within fifteen (15) business days from the day following the date of submission. This period may be extended by an additional fifteen business days, with prior notice from LICOR INDEPENDIENTE, if it is necessary to conduct tests or obtain additional information.

10. PAYMENT REVERSAL If the Consumer used a credit card, debit card or any other electronic payment method that has an agreement with LICOR INDEPENDIENTE as the means of payment, the issuer of the electronic payment instrument or the participants in the operation may reverse it within (5) business days, provided that one of the following situations occurs:

1. Fraud: Unintentional confusions or errors regarding the selection or shipment of the product or other disagreements that may arise and that will be resolved in the shortest possible time by LICOR INDEPENDIENTE in favor of the Consumer will not be considered as such.

2. Unsolicited operation or transaction.

3. If the purchased product has not been received, taking into account that logistically there are two attempts to deliver the order, in case it is not received by any person the order is returned to LICOR INDEPENDIENTE.

4. That the product is defective.

5. The product does not match the order.

6. When the consumer cancels the order through the Website, during the 10 minutes following the completion of the purchase.

11 RIGHT OF WITHDRAWAL

11.1 Procedure for Exercising the Right of Withdrawal. The Customer's Right of Withdrawal applies to all products purchased on B2C digital platforms, by telephone, and via WhatsApp that, by their nature, should not be consumed within five (5) days. The Customer must notify LICOR INDEPENDIENTE of their intention to return the purchased product(s) by email within a maximum period of five (5) business days from the date of delivery. Furthermore, the Customer must verify compliance with the remaining conditions established below:

1. The product must be in the same condition as when it was delivered and must retain its original packaging, labeling and stamp; additionally, it must not show any alterations.

2. LICOR INDEPENDIENTE will inform the Consumer of the address of our LICOR INDEPENDIENTE office to which the product should be sent or delivered.

3. The shipment and delivery of the returned product must be done using the same packaging in which it was received to protect the product, so that it arrives at the LICOR INDEPENDIENTE office with all the necessary guarantees.

4. LICOR INDEPENDIENTE will not cover shipping costs for product returns. To facilitate the return process for consumers and ensure proper tracking, LICOR INDEPENDIENTE informs you that this is the only return procedure established for purchases made from LICOR INDEPENDIENTE, without prejudice to warranty conditions and other provisions established by law. In all cases, return shipping costs will be the responsibility of the consumer.

11.2 Consumer Refunds for Withdrawals. The return of products, once previously approved, will result in a refund equal to the value of the products paid for, excluding shipping/delivery fees. Returns and partial cancellations will result in partial refunds. The refund procedure will vary depending on the payment method used for the purchase. For credit card payments, the refund will be issued to the credit card used for the purchase. This refund will be processed by LICOR INDEPENDIENTE through the payment processing platform: Mercado Pago (or the platform determined at the time of purchase), within a maximum of 30 calendar days from the moment the buyer exercises the right of withdrawal and/or makes a partial cancellation of their order. For all orders, the refund will be activated once LICOR INDEPENDIENTE confirms delivery of the products to its office. For payments made with a PSE debit card, the refund will be issued to a Mercado Pago account in the name of the order's payer, according to the payment processing platform's policy. Once the refund request is processed by Mercado Pago, the payer will receive an email notification with instructions on how to activate their Mercado Pago account and withdraw the funds using the selected option (transfer to a savings or checking account, or using the available balance directly from the Mercado Pago account). The refund may take up to thirty (30) days after the physical store confirms receipt of the products.

11.3 GUARANTEE OF PURCHASED PRODUCTS LICOR INDEPENDIENTE acts as the manufacturer and guarantees that the products offered for sale on B2C digital platforms, via telephone, and via WhatsApp, comply with all legal requirements for proper distribution and sale in Antioquia, are in perfect condition, and have no defects or hidden flaws that could make them dangerous or unsuitable for normal use. The contractual guarantee offered is the standard guarantee provided by the manufacturer, LICOR INDEPENDIENTE. The product guarantee will only be honored in cases of quality issues, that is, when the merchandise's characteristics in color, smell, taste, appearance, and presentation do not meet the original product standards. In these cases, the Customer must notify LICOR INDEPENDIENTE as soon as possible and will have a limited time to report the quality problem or defect, considering that the guarantee period begins from the date of delivery. For products stored for extended periods, the warranty claim period is thirty (30) calendar days from the date of purchase. Once a warranty claim or report has been filed, the waiting period for acceptance or rejection of a quality claim is 15 business days from the date the complaint, claim, request, suggestion, or request (PQRS) is submitted, or the period established by current regulations governing the Right of Petition. The acceptance or rejection of a warranty claim submitted by the Consumer will proceed in accordance with current Colombian legislation applicable to the matter. Any accepted quality claim will be compensated with a replacement product. The warranty will be void in the case of defects or damage caused by external factors, accidents, or use not in accordance with the Manufacturer's instructions. The warranty will not cover products damaged by improper use. For the warranty to be valid and applied, all requests related to quality issues will be objectively investigated and analyzed by the responsible department based on the evidence previously presented by the customer; this does not imply acceptance of the claim. The warranty also applies to products on sale or promotion, provided that any defects or damage related to the quality, suitability, and safety conditions, which must be guaranteed, arise in relation to the purchased products (goods or services). The affected consumer may request the corresponding warranty directly from the supplier, distributor, or producer of the respective good or service. The acceptance or rejection of a warranty claim submitted by the customer will proceed in accordance with current Colombian legislation applicable to the matter. If, upon delivery of the product, it is found to be damaged (broken bottle), open and showing signs of having been consumed, or with a broken security seal (indicating it has been opened), the product will be replaced. This applies only if it is verified that the damage was not caused by the customer.

12. INDEMNIFICATION AND LIABILITY OF THE USER AND/OR CONSUMER. The User and Consumer declares and agrees to indemnify and hold harmless LICOR INDEPENDIENTE at all times from any damage or loss that may arise in connection with the use and provision of services on the B2C digital platforms or from the use of information contained in all linked content found or available on them, understanding the risks they assume, which are beyond the responsibility of LICOR INDEPENDIENTE. We reserve the right to respond to claims arising from this or any other related matter. Users and Consumers agree to cooperate with the defense of LICOR INDEPENDIENTE.

13. ACCESS TO AND USE OF THE INDEPENDENT LIQUOR WEBSITE Visitors, Users, and Clients are fully responsible for their conduct when accessing information on the Website and while browsing it, as well as after accessing it. Consequently, Visitors, Clients, and Users are solely responsible to INDEPENDENT LIQUOR and third parties for any consequences that may arise from using any Website content, whether created by INDEPENDENT LIQUOR or not, and whether officially published under its name or not, for illicit purposes or effects, or in a manner contrary to this document. They will also be responsible for any consequences that may arise from using the Website in a manner contrary to the content of this document and harmful to the interests or rights of third parties, or that may in any way damage, disable, or impair the Website or its services, or prevent other Clients and Users from enjoying them normally. LICOR INDEPENDIENTE reserves the right to update the content as it deems appropriate, as well as to remove, limit, or prevent access to it, either temporarily or permanently. Likewise, it reserves the right to limit access to the Website to Clients and Users who misuse the content and/or violate any of the conditions set forth in this document. LICOR INDEPENDIENTE informs you that it does not guarantee:

● That access to the linked website is uninterrupted or error-free.

● That the content or software that Clients and Users access through the B2C digital platform does not contain any errors, computer viruses or other elements in the content that may cause alterations in their system or in the electronic documents and files stored in their computer system or cause other types of damage.

● The use that Clients and Users may make of the information or content of the B2C digital platform for their personal purposes.

● The accuracy of the information contained in the B2C digital platform and therefore assumes no responsibility for any possible damages or inconveniences suffered by Clients and Users that may arise from any inaccuracy present in the B2C digital platforms.

This is because the information contained on the B2C digital platform should be considered by Clients and Users as informative and for guidance purposes, both in relation to its purpose and its effects. In any case, in compliance with the obligation to be informed about the object of the purchase, which the Consumer Statute imposes on Consumers, they should inform themselves about the products offered by LICOR INDEPENDIENTE and, should they require information that LICOR INDEPENDIENTE can provide, they may contact them via email at licorindependiente@gmail.com.

14. MODIFICATION OF TERMS AND CONDITIONS LICOR INDEPENDIENTE reserves the right to modify, at any time, the aspects, presentation, and configuration of the B2C digital platforms, as well as these terms and conditions. Therefore, LICOR INDEPENDIENTE recommends that the Customer read them carefully each time they access any of the B2C digital platforms. Customers and Users will always have these terms and conditions available in a visible location, freely accessible for any inquiries they may wish to make. In any case, acceptance of the terms and conditions is a prior and indispensable step to the purchase of any product available through the B2C digital platforms; therefore, the version published on the B2C digital platforms at the time of the purchase or interaction made by the Customer or User will be valid. The latest published version will govern the entire commercial relationship between LICOR INDEPENDIENTE and Visitors, Users, and Customers. Any changes made will be communicated through the channels made available to the public.

15. INTELLECTUAL AND INDUSTRIAL PROPERTY. LICOR INDEPENDIENTE holds all rights to the content, design, and source code of the B2C digital platforms, including, but not limited to, photographs, images, texts, logos, designs, trademarks, trade names, and data included on the B2C digital platforms that are subject to intellectual property protection. Use of these elements requires prior written authorization from LICOR INDEPENDIENTE, which is revocable at any time. Consumers and Users are hereby informed that these rights are protected by current Colombian and international legislation on intellectual and industrial property. Furthermore, and without prejudice to the foregoing, the content of the Website is also considered a computer program, and therefore, all current Colombian and international legislation governing this matter also applies.

16. RESTRICTIONS ON USE. The total or partial reproduction of the B2C platforms and any of their content is expressly prohibited without the express written permission of LICOR INDEPENDIENTE, except as authorized by applicable law. Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication, and/or any other action that infringes current intellectual and/or industrial property legislation by Visitors, Users, and Consumers is prohibited. The use of the content of the B2C digital platforms is authorized only for informational and service purposes, provided that the source is cited or referenced. The User and Consumer are solely responsible for any misuse thereof. LICOR INDEPENDIENTE reserves the right to restrict, suspend, or cancel the use that Visitors, Users, or Consumers make of the B2C digital platforms if, at its discretion, it finds grounds for improper use of the content and services provided by the platforms.

17. LIABILITY FOR LINKED CONTENT LICOR INDEPENDIENTE reserves the right to link at any time to its B2C digital platforms advertisements or digital content of various kinds that are outside its control and that belong to non-affiliated websites (hereinafter “Linked Content”) and that may link it directly to another site, making it clear that LICOR INDEPENDIENTE does not host, store or take responsibility for the linked content or for the risks caused by computer failures of the sites to which it is transferred. Likewise, without prior notice and for any reason, LICOR INDEPENDIENTE may remove or replace Linked Content on its B2C digital platforms, provided it is within its capabilities. Please note that the Visitor, User, or Consumer accepts that LICOR INDEPENDIENTE is not responsible for any damages or losses that may be alleged based on the use of the linked content, including personal data posted on the Linked Content sites. If your work is linked to publicly available Linked Content on our B2C digital platforms, you must contact the Site directly to request the removal or reservation of your work. If you receive a communication regarding this situation, LICOR INDEPENDIENTE will forward it, to the extent possible, to the Site that owns the Linked Content on our B2C digital platforms.

18. SEVERABILITY. If any clause of these terms and conditions is declared invalid, the remaining clauses will remain in full force and effect. LICOR INDEPENDIENTE may choose not to exercise any of the rights and powers granted in this document, which will not in any case imply a waiver of such rights and powers, unless expressly acknowledged by LICOR INDEPENDIENTE or subject to the statute of limitations applicable in each case.